Documents, Knowledge Base, and Technical Support

You can learn about and leverage the Catalogic DPX solution by reading the official Catalogic DPX documents or Catalogic Software Knowledge Base (kb.catalogicsoftware.com). Or, you can contact Catalogic Software Technical Support or Account Managers.

Official documents of Catalogic DPX

The official Catalogic DPX documents are available in HTML format and PDF. You can open the following online documents from the Java-based DPX Management Interface:

Catalogic DPX Deployment Guide

Catalogic DPX Deployment Guide is intended for those who are responsible for setting up Catalogic DPX at customer sites. This might be a Catalogic Software field technician or a NetApp certified field technician who also has familiarity with Catalogic DPX and its licensing. The guide contains instructions for setting up a NetApp storage system for Catalogic DPX backups. It also presents, in abbreviated form, procedures found in the User’s Guide and Reference Guide, including installing Catalogic DPX, running a software update, setting up a Catalogic DPX Enterprise, setting up Catalog protection, setting up a tape library, and configuring media. At the conclusion of the implementation, the customer is ready to perform Catalogic DPX backups and recoveries using the features provided by their Catalogic DPX license.

Catalogic DPX User’s Guide

Catalogic DPX User’s Guide is intended for administrators and other end users of Catalogic DPX. It contains information and procedures for the most commonly used functions of Catalogic DPX. The topics covered in the User’s Guide assume that your Enterprise is deployed and that Catalogic DPX is installed and configured.

Catalogic DPX Reference Guide

This document is intended for administrators with appropriate licenses to use the Catalogic DPX features. Other users might be limited to a subset of the features. The Reference Guide contains information, considerations, and procedures for the less commonly used features of Catalogic DPX. The more commonly used functions are described in the User’s Guide. The Reference Guide includes the following topics:

• Installation. Describes procedures for installing, upgrading, and updating DPX on Microsoft Windows, Linux, and other platforms. Also includes information about protecting and maintaining the Catalog and describes administrator privileges and security considerations.

• Configuration. Describes procedures for configuring DPX by using the management console.

• Operation. Describes procedures for defining and running backup, copy, and restore jobs by using the management console and performing additional tasks using scripts. It also includes details on controlling tape devices and migrating tapes and managing reports and logs. Procedures for the Catalogic DPX Block Data Protection jobs are described in the User’s Guide.

• Tape Library Setup. Describes procedures for creating the media changer device file needed to enable communication between Catalogic DPX and the tape library as well as defining tape library properties.

• Clusters. Describes procedures for setting up a Windows or Micro Focus cluster to work with Catalogic DPX.

• Special Procedures. Describes procedures for setting up special tape libraries.

• Interfaces. Describes setup and usage of application interfaces not included in the User's Guide. This includes NDMP backup and restore for disks and tapes. The remaining application interfaces are set up outside the management console.

  • DPX Exchange Mailbox Recovery. This application allows administrators to easily recover mailbox items from unmounted Exchange databases and Information Store files. Additionally, EMBR enables copying, searching, and analyzing email and email attachments.

  • DPX SharePoint Object Recovery. This application allows administrators to find, recover, and restore entire SharePoint sites or individual SharePoint server objects. Additionally, SPOR can be used to locate and restore individual items, without having to restore entire databases, volumes, or servers.

For more information about accessing these product documents from the Java-based DPX Management Interface, follow the instructions in Common Function Window Tasks.

• Navigate to the manuals directory on the product disk or in the ISO image to access the PDF documentation for the latest major release.

• Navigate to the directory on the master server where Catalogic DPX was installed to find the documentation. Drill down to the \http\webapps\ROOT\manuals directory to find the PDFs.

Quick Start Guides

A collection of documents that are intended for administrators and other end users of Catalogic DPX. It is the starting point for understanding the Catalogic DPX documentation and provides a roadmap for using the documentation. The various Quick Start Guides contain procedures for the basic functionality of DPX Master Server including a simple backup and recovery scenario.

Quick Start Guides are provided for Catalogic vStor, NetApp SVM, SAP HANA, and Microsoft Hyper-V with the Catalogic vStor server as a backup target.

• Catalogic DPX Quick Start with vStor

• Catalogic DPX Quick Start with Microsoft Hyper-V

• Catalogic DPX Quick Start with NetApp SVM

• Catalogic DPX Quick Start with SAP HANA

• Catalogic DPX Bare Metal Recovery Guide

Bare Metal Recovery Guide

This document is intended for administrators who must restore an entire system environment for an individual computer. A full recovery using Bare Metal Recovery includes the operating system, point-in-time backed-up data, and Exchange, SQL Server, and Oracle applications if applicable. If the computer being recovered is a master server, Bare Metal Recovery restores the Catalogic DPX application.

The Bare Metal Recovery Guide describes procedures for restoring a machine with Microsoft Windows and Linux.

Knowledge Base and Best Practices

You can solve most of your technical questions about the Catalogic Software solutions, including Catalogic DPX, in the Catalogic Software Knowledge Base (kb.catalogicsoftware.com). Search the Catalogic Software Knowledge Base prior to contacting Catalogic Software Data Protection Technical Support for assistance. The Knowledge Base has thousands of solutions that can help you resolve many technical problems before opening a Service Request.

Catalogic DPX Best Practice Guides are accessible from the Knowledge Base. They are targeted at DPX implementation professionals and advanced DPX administrators. The guidelines provided are based on deployment and administration experience, as well as best practices of the respective technology vendors. These documents list known parameters and configurations that lead to a successful implementation of Catalogic DPX. Use these documents as a tool when architecting a solution that fits specific data protection needs.

Contacting Catalogic Software Data Protection Technical Support

In addition to referring to the official product documents and Catalogic Software Knowledge Base, you can contact Catalogic Software Data Protection Technical Support.

For customers in the US and Canada:

Call toll-free [phone] or [phone]

Email: [e-mail]

For customers in Europe, the Middle East, and Africa (EMEA) Phone:

Call toll-free [phone] or [phone]

Email: [e-mail]

Occasionally, Catalogic support agents may ask you to run bexcollect – a system log collection utility – in Catalogic DPX, and provide them with the output files. For more information about the bexcollect log collection utility, see Chapter 27: Catalogic DPX Logs.

You can use bexcollect – a log collection utility – in Catalogic DPX for system diagnosis. The utility gathers informational files related to a specific job. If you contact Catalogic Software Data Protection Technical Support, you may be asked to run the utility and send the results for analysis.

See also. For the latest system compatibility details regarding supported hardware, file systems, applications, operating systems, and service packs, see the Compatibility Guide.