Contacting Catalogic Software Data Protection Technical Support

In addition to referring to the official product documents and Catalogic Software Knowledge Base, you can contact Catalogic Software Data Protection Technical Support.

For customers in the US and Canada:

Call toll free [phone] or [phone]

Email: [e-mail]

For customers in Europe, the Middle East, and Africa (EMEA)

Phone: Call toll free [phone] or [phone]

Email: [e-mail]

Occasionally, Catalogic support agents may ask you to run bexcollect, a system log collection utility in Catalogic DPX, and provide them with the output files. For more information about the bexcollect log collection utility, see Chapter 27: Catalogic DPX Logs in the User’s Guide.

You can use bexcollect – a log collection utility in Catalogic DPX for system diagnosis. The utility gathers informational files related to a specific job. If you contact Catalogic Software Data Protection Technical Support, you may be asked to run the utility and send the results for analysis.

See also. For the latest system compatibility details regarding supported hardware, file systems, applications, operating systems, and service packs, see the Compatibility Guide.