Restore Scenario 5: User Account Recovery

If a user’s GroupWise account was deleted and the user’s email exists in a specific backup, use the following procedure:

  1. Identify the deleted account’s Object ID.

  2. Set up a restore area.

    1. In ConsoleOne, click Tools > GroupWise System Operations > Restore Area Management.

    2. Click Create to set up a new restore area.

    3. On the Identification tab, specify a unique name for the new restore area. If desired, provide a lengthier description to further identify the restore area.

    4. In the UNC Path field, browse to and select the directory you want to use as a restore area.

    5. Click the Membership tab.

    6. . Click Add, select one or more post offices or users that need access to the new restore area, then click OK to add them to the membership list.

    7. When the membership list is complete, click OK to create the new restore area.

    8. Grant the POA (post office agent) read and write privileges to the new restore area.

  3. Using DPX, make available a backup copy of a domain database (wpdomain.db) where the deleted GroupWise account still exists.

  4. In ConsoleOne, click Tools > GroupWise Utilities > Recover Deleted Account.

    1. Browse to and select the backup copy of the domain database.

    2. Select the user or resource that you need to recover the account for.

    3. Click Next.

    4. If desired, click Save to Clipboard, paste it into a file, then save or print it.

    5. Click Next.

    6. Click Finish. The Success screen appears.

    7. Click Done.

  5. At this point, you have restored the user’s or resource’s GroupWise account into the GroupWise system. However, this does not restore ownership of resources, nor does the account's mailbox contain items at this point.

  6. In ConsoleOne, browse to and select a User object for which you need to restore mailbox items.

  7. Click Tools > GroupWise Utilities > Backup/Restore Mailbox.

  8. The Restore tab is automatically selected for you, with the restore area and directory location displayed for verification.

  9. Click Yes to restore the selected user’s mailbox items into his or her mailbox.

  10. Click OK.

  11. Restart GroupWise Client and allow some time to finish the restore process. For more information on Restore Area Management, Recover Deleted Account, Backup/Restore Mailbox, see the GroupWise 6.0 and higher documentation available at http://support.MicroFocus.com.

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