Catalogic Software Knowledge Base MySupport

Online Autoupdate Method

If your DPX Master Server has Internet access, you can update it by taking the steps described below.

  1. Launch the desktop interface (see Connect to DPX Window).

  2. Click Help > Autoupdate DPX in the menu bar or press [Ctrl + E] to open the Autoupdate dialog.

  1. In the Autoupdate dialog, select Check the online service for updates (default). Use this option if the Catalogic DPX Master Server has access to the Internet, and you want to install the latest update packages on the system with fewer steps.

  2. Enter the Catalogic Software Online User ID and Password in the Authentication section. If you enter an invalid User ID or Password, you will get an information message dialog saying MySupport Authentication failed in the next step.

Attention! Always use your own customer service account of Catalogic Software. Do not reuse other credentials, such as those of your distributors, resellers, etc. Credentials, which may be cached, need to be consistent for future software updates.

  1. Additionally, you can configure the advanced options for automatic update checking with notification emails every week, after checking the Disabled. Click to Enable field:

  • Administrator E-Mail Address Enter an email address for the recipient who receives the update notification message.

  • SMTP Host Name The host name of the SMTP server for the email notification.

  • SMTP Port The port number of the SMTP server for the email notification. A typical port for SMTP servers is 25.

  • Day of the Week Select a day of the week to receive the weekly notification email: Sunday, Monday, and so on.

  • Hour of the Day Specify the time of the day, based on the system clock of the Catalogic DPX Master Server.

Tip. The time zone (TZ) depends on the system clock of the DPX Master Server. Typically, you can check the system time zone using the timedatectl command for the Linux shell or the Get-TimeZone command for Microsoft PowerShell.

  • Software Site URL Enter a valid URL for updating the DPX Master Server. Use the following default string unless otherwise instructed by the Catalogic Software specialists:

https://autoupdate.catalogicsoftware.com/support/

  1. Click OK. You can see the progress bar and the number of available update packages. As the node scanning process continues through the following steps, progress is indicated with a message at the bottom of the Autoupdate dialog. Any nodes in the Enterprise that the software update system fails to successfully check because of connectivity issues are reported. This step could take a while as it performs a sequential scan of the backup Enterprise.

  1. The Catalogic DPX Master Server automatically tests if it can update all nodes in its Enterprise. If the test succeeds, you will see another Autoupdate dialog.

Tip. If the update test fails, the Node Scanning Failure dialog will be displayed with a list of all nodes of the DPX Master Server that cannot be updated. In the dialog, see a test result for each failed item. Click Quit to cancel the update, and fix these issues.

  1. In the Autoupdate dialog, you can see a list of all available software update packages and a list of applicable nodes, including the DPX Master Server, with checkboxes. By default, all nodes are selected to update. You can clear any checkboxes to skip updating the systems. Click Update Now and follow the instructions in the dialog. The top pane lists software update packages found for the Enterprise. The name of the update is listed as well as the level of the update. The bottom pane lists nodes to be updated with the various software update packages selected in the top pane. By default, all packages and nodes are selected for update, indicated by check marks. Select All Updates and Select All Nodes are also initially selected. For initial deployment, accept these defaults.

Note. The reboot behavior of the updated nodes is shown in the Reboot column on the right side of the bottom pane. When reboot is set to Yes, the node automatically reboots after all updates are applied. If you do not want the automatic node reboot, select No, but ensure you manually reboot the node before you attempt a backup.

  1. Click the Update Now button at the bottom of the dialog box. You will receive several informational messages:

  1. Click Continue or OK. The next window will display the progress of the software package updates. On the node selected for update, the software update package is placed in the \updates\packages directory in the installation directory.

Important. Clicking Abort at the left of the progress bar cancels installations that have not yet been performed but does not roll back those installations that have already occurred.

Do not click Abort to stop updating the selected nodes unless absolutely necessary or instructed by Catalogic specialists.

  1. After the Abort button changes to Done, click it.

  1. Follow the instructions in the dialog. You will be prompted to reboot some nodes, including the DPX Master Server.

Important. After the autoupdate process, all updated client nodes require reboot before any backup or restore operations are performed.

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